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QoS & SLA Management in Telecoms
3rd - 6th July, 2006, Lisbon

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QoS & SLA Management In Telecoms Optimising Service Quality Management To Improve The Customer Experience, Reduce Operational Costs And Drive Long Term Business Benefits Monday 3rd July – Thursday 6th July 2006, Sana Lisboa Hotel, Lisbon SLA Management is becoming increasingly complex and necessary. With so much choice in the market and relatively little difference between offerings, end users are insisting that SLAs are met and are demanding quantifiable proof from their service providers. Successful management of SLAs throughout the entire service delivery chain is key to meeting end users requirements and maintaining good service margins. IIR’s premier QoS and SLA Management conference will address the key strategic and technical quality management issues. Hear from operators who are reaping the rewards from implementing advanced quality management strategies, including: Piyush Sarwal, Lead Architect, Sprint Jean-Francois Guay, Associate Director, OSS Systems, Bell Canada Massimo Sassi, Project Manager, NGN QoS Innovation, Telecom Italia Haim Hirshbein, Director, Network Performances, Orange Israel Marjan Tusek, Operations, Coordination & Quality, Mobilkom Austria Andrzej Drzewiecki, Polska Telefonia Dr Wael Bayaydh, Network Performance & Quality Manager, Fastlink During the main two conference days operators and technology providers will share how they have successfully improved service quality, optimised use of network resources and maximised service margins. Delegates will hear how to: Evolve Quality Management Strategies From Network Centric QoS To Customer Centric QoE Develop A Customer Experience Management Strategy To Prioritise QoS For High Value Customers Overcome The QoS And QoE Challenges Of Delivering Multiple IP Services Identify KQIs To Measure Customers’ QoE And Build SLAs Create And Manage Provable & Achievable Service Level Agreements Implement Service Quality Management To Reduce Network Management Costs And Optimise Network Efficiency This comprehensive event combines two intensive conference days with two interactive workshops. The pre-conference workshop, led by Rory Graham, Partner and London leader of the Technology and Outsourcing Group at Brown Rudnick Berlack Israels, will help delegates improve their contract construction and negotiating skills. Additionally, Vallent will be running a post conference workshop for delegates to further improve their service quality management strategies based on utilising multiple tools and techniques. IIR’s premier QoS and SLA Management conference will address the key strategic and technical quality management issues facing operators in highly competitive markets. Book now and ensure your place by calling +44 (0)20 7915 5055 email registration@iir-conferences.com or go to the conference website at http://www.iir-events.com/IIR-Conf/page.aspx?id=1649

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