CRM 2.0
• Added value for your business by migrating from CRM to Social Networks
• Next generation CRM architecture and intelligent OSS integration
• Make money from Customer Centricity
This event is presented in English
January 29 - 31, 2007 · NH Berlin-Mitte, Berlin, Germany

Improve your Customer Care and CRM performance

With the pressure of many new services and millions of subscribers, CRM is becoming more and more complex and essential at the same time. Accordingly, SOA is promising a flexible IT-Infrastructure to innovate your customer care system. Crucial questions need to be discussed!

At our CRM 2.0 conference you will get the latest news on standardised customer care tools to guarantee accessibility, accuracy and cleanliness of your data!

High-level speakers from companies such as British Telecom, Telenor, Deutsche Telekom, Croatian Telecom and Hutchison 3G will present cutting-edge case studies and discuss challenges and future requirements of CRM systems:

Learn how to realise intelligent system migration and customer data management in converged networks to increase customer satisfaction
Improve your customer care with innovative service oriented strategies and architectures
Optimise IP based-services integration into the IT-landscape to fasten time-to-market