Want to know who you are likely to meet at this event? To download the delegate list from Telecoms CRM & Retention 2007, please click here - we expect a similar mix of operators in March 2008.

This event offers delegates the opportunity to learn from leading operators, who will be sharing their experiences of planning and implementing CRM strategy and projects, and offering detailed and practical strategies to help delegates improve CRM in their own companies. Particular emphasis will be put on how Customer Experience Management (CEM) can be used to improve customer service in order to see dramatic increases in loyalty and retention.

Topics discussed will include improving CRM systems and Customer Experience Management (CEM), using Next Best Offers and Next Best Activities to improve the customer experience and positively impact loyalty, developing next generation analytics and exploiting data in real time to increase retention, and using social networking in conjunction with your CRM system to dramatically reduce churn

This will be an interactive event, where delegates will be encouraged to get involved in discussion of the hottest topics throughout the conference. Seated at round tables with regular discussions throughout each day, delegates will report their findings back to the conference, giving them an unparalleled opportunity to meet and network with other delegates, and to get answers to the questions they really want to ask.

Expert speakers include:

• Juliet Hubert, Programme Executive, Strategic Customer Management, Vodafone UK
• Pierre Grauby, Head of CRM Strategy, Emerging Markets, Orange (FT)
• Claudia Tomisek, Head of CRM, Hutchison 3G Austria
• Tammer Salem, Principal Systems Designer, CRM Solution Centre, T-Mobile UK
• Kjetil Aasdal, SME Segment Manager, Business Division, Telenor

• John Belchamber, Head of CRM Capability, O₂

• Catherine Cairns, Churn Czar, Cell C
• Ehtisham Rao, Director Billing, PMCL (Mobilink)
• Toni Dimic, Customer Care Manager, Cosmofon
• Carole Lamarque, Business Unit Manager – Mobile, Sanoma Magazines Belgium
• Adam Szyrlewski, Customer Strategy Expert, PTC Era (T-Mobile Group)
• Deniz Görencan, Head of Premium Customers & Roaming, Turkcell
• Simon Bennett, Pricing Manager, Propositions & Products, ntl: Telewest Business
• Alessandro Adriani, PhD / Doctoral Associate, Henley Management College and Vodafone Group
• Dr George Lambrianou, Head of Sales Strategy & Management, CYTA

• Richard Dowling, Consultant, Think Analytics