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4^th Annual Strategic CRM in Telecoms

8^th and 9^th October 2008, Barcelona

Building on the enormous success of our last year event with more than 80 participants this “4th Annual Strategic CRM in Telecoms” conference will be discussing latest CRM strategies in telecoms. During these three HIGHLY INTERACTIVE days you will be able to share insights and experiences, be part of interactive sessions and examine best CRM practices.

REQUEST your free copy of the conference brochure right here!!

SPECIAL FEATURE: Pre-Conference workshop (7th October)

“Linking Positive Customer Experience with Customer Performance”
Led by Gregoire Pauty, Squid Solutions, this one day masterclass will enable you to touch a dimension which is significantly impacting customer behavior and lifecycle and that has been carelessly considered up to now - the customer experience of your brand, services and universe.

                                                …more info about the workshop guidelines…                                                                                    

Key Topics

·         Explore how T-Mobile International has managed to ensure IT support in order to build effective CRM

·         Transform CRM from a cost centre to a profit centre as Vodafone did

·         Discover MTS approach in churn prediction models and efficiency measuring

·         Learn how KPN shifted from a product-oriented approach to a customer-oriented

·         Find out how Sunrise Communications has reduced churn with a convergent service offer

·         Embrace the multi channel opportunity with BT

For further details REQUEST your free brochure and registration form TODAY to receive detailed information about complete speaker panel, topics for interactive discussion and detailed program!

Contact Details:

Silvia Anderson (Marketing Manager)

T: +421 257 272 120

F: +421 253 632 370

E: silvia.anderson@jacobfleming.com

Customized Training

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