April 7-10, 2008, Westin La Paloma, Tucson, AZ

www.fieldservice2008.com

 

Manufacturers – Register Your Teams Of 2-3 And Receive a 25% Discount Each.

Mention Booking Code 10723.002XZ147 - Register online at www.fieldservice2008.com

 

Much has occurred in the Field Service industry in the seven months following Field Service 2007. 

 

Ø Action is being taken in terms of capturing and cross-pollinating the intellectual property of both new and aging workforce personnel.

 

Ø Mobile technologies for the workforce are being optimized at a rapid pace. 

 

Ø The planning and execution of outsourcing of certain aspects of Field Service is being sharpened worldwide. 

 

Ø A consistent global standard of customer service is being finely tuned. 

 

Ø Remote Diagnostic and Knowledge Management systems specifically are being implemented swiftly based on all of the above and more precisely to ensure that organizations can plainly demonstrate that they are growing business through service.

 

Ø Now more than ever, it is imperative that you attend Field Service. 

 

Field Service 2008 has more content, more speakers and more networking than ever before!

 

New For Field Service 2008!

 

Due to extensive research this year’s agenda mirrors the most current and pressing challenges that service and support professionals face on a daily basis. This year’s event continues to deliver the most timely actionable information, and topical discussion that have elevated Field Service to the leading service and support conference in North America. Key themes at this year’s event include:

 

• Remote Diagnostics & Monitoring

C  A major concern for adopting and providing remote capabilities is security and privacy of the clients system. The other issue is the expense output vs. ROI expected for a service organization.

 

• Optimizing Service & Call Center Operations

C  The program focuses on training call center employees on all aspects of service and technology integration while continuously obtaining and retaining staff

 

• Knowledge Management

C  Your first time opportunity to receive case studies in this important area of focus.  Implementations of technologies are happening now!

 

• Managing Third-Party Service Organizations

C  The new focus on third party management is managing the perception of job security with the internal workforce and providing an understanding of the value of third party labor. A newer focus for this year is building continuity in the business and process improvements

 

View The Full Conference Agenda Now

 

2008 Conference Highlights Include:

 

• CSO/SVP Service Workshops
• Main Conference Roundtable Idea Xchange
• International Perspectives And Insight On Service Delivery Techniques
• Field Service 2008 Awards
• Technology Integration Case Studies
• Guest Speaker On Gold Standard Customer Service
• Cross Industry Executive Field Service Advisory Board

 

Special Workshops On:

 

April 7^th, 2008: Future of Service: Your People

 

• Knowledge Management:  The next step is stretching knowledge management solutions across the entire enterprise. 
• Aging Workforce:  Forward thinking organizations are doing long term planning for the complete withdrawal of this level of the workforce. 
• Skilled Workforce:  Organizations have begun to put an infrastructure into place, to recruit, retain and train top talent 

 

April 10^th, 2008: Real-Time Data Capture

 

• Mobile Technology:  Service Executives are now at the point where they can turn the data received from their mobile workforce into value-add profit-centric information to their service organization. 
• Lean Six Sigma:  Leaders in Customer & Product Support have implemented six sigma plans and practices. 
• Performance Metrics:  Performance metrics from internal organizations have been linked back to the mobile workforce. 

 

A Selection Of New Speakers Confirmed For 2008 Include:

 

• Shirley Sword, Vice President Services, Avaya
• John Tarascio, Executive Vice President Service Operations, Bowe Bell Howell
• Dennis Deering, VP Global Service Ops Planning & International Service, Diebold
• Jim McDonnell, Sr. Director Technical Services, Cisco Systems
• John Leenhouts, Dir. Field Maintenance, Repair & Overhaul, Northrop Grumman
• Andrew Hoyen, Director Americas Service Operations, Carestream Health
• Michael Lloyd, Director Knowledge Management and Process, Sun Life Financial
• Frank Gradijan, Enterprise Master Black Belt, Xerox
• Randy Rothrock, Director Operations, Hitachi Data Systems
• Keith Gearing, Director Support Center Operations, Ingenico
• Dan Snodgrass, Dir., Tech. Eng. & Quality WW Global Support Org., Hewlett Packard
• Mike Didonato, Director Field Service, Boeing
• Curt Hill, Vice President Technical Support, Cisco Systems
• Mohamad Zarringhalam, Vice President Service, Nikon Precision
• Denis Olson, Executive Dir., Global Field Service & Tech Ops, Medrad
• Ravi Ravishankhar, Director of the Customer Interaction Network, Cisco Systems

 

View The Full List Of Speakers

 

Manufacturers - Secure your place now at Field Service 2008 and receive

a 25% discount  each when you register in teams of 2-3.

Mention booking code 10723.002XZ147

 

Register online at www.fieldservice2008.com or call us at 1-888-482-6012.