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No attribute is more distinguishing and valuable to
mobile network operators and their constituents (customers, suppliers, and
investors) than customer location information.
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Introduction
Machine-to-machine (M2M) communications is an emerging technology and industry sub-segment poised to change the way that business is conducted, impacting everything from traditional telephony and IT operations to ERP, SCM, public safety, homeland security, and more. Written by Stephen Dye, an industry expert who has actually designed, implemented and operated M2M applications, End-to-End M2M provides invaluable information for anyone seeking to better understand the technology, applications, business and regulatory issues. End-to-End M2M distinguishes itself from other publications on this topic by providing the reader with an understanding of what is M2M, what are the technologies involved in M2M, reasons to use M2M, what are the key M2M applications, the challenges in deploying M2M, and more.
Publication Topics
End-to-End M2M addresses:
- M2M 101: The basics of M2M
- M2M Technology: Machine communications, wireless data communications, technology strategy, and back-end processing support
- M2M Business Dynamics: How to generate revenue and profits with M2M, ROI modeling, business case modeling, and more
- M2M Politics and Regulation: Privacy issues, regulatory issues, challenges to implement
- M2M Applications and Case Studies: Learn from what has already been done with expert analysis from the author
- Who will be Interested in this Publication?
- Those involved in the M2M industry will find the business modeling, case studies, and expert analysis to be an extremely valuable as tool in considering business expansion, M2M applications, and new projects
Those new to the M2M industry will find this entire publication an invaluable resource and significant opportunity for cost savings versus the effort and pain of simply learning by trial and error
This is a must-have resource for anyone engaged in business or technology planning and engineering involving M2M
Investors, analysts, and consultants in the M2M industry will find that this report provides all they need to know about M2M
Industry segments that will benefit most from this report are suppliers and service providers of wireless (including cellular and unlicensed spectrum), telemetry and telematics, enterprise users and beneficiaries of improved business process communications in areas such as SCM and ERP, and government, public safety, and homeland security personnel
Table of Contents
About the Author
Part One: An overview of M2M
The Definition of and a history of M2M
M2M Building Blocks
Wireless M2M Devices
Wireless transport of M2M data to / from the monitoring facility
The back-end Operations and Support infrastructure
M2M solution building blocks: a more in-depth view
The machine the customer intends to monitor and control
The in-field hardware device created by the hardware vendor
Wireless network
The back-end server
The Internet
The customer facility for monitoring and controlling the machines
Part Two: M2M Technology
The field deployed hardware and firmware technology
Analog to Digital Converter, Digital to Analog Converter (ADC / DAC)
Memory
Input / Output (I/O)
Power Module
Processor and Clock
Wireless Service technology and protocols
GSM- (Global System Mobile)
CDMA (Code Division Multiple Access)
iDEN (Integrated Digital Enhanced Network)
Analog or AMPS (Advanced Mobile Phone Service)
The Technologies
GPRS General Purpose Radio Service
1xRTT or CDMA2000
iDEN Packet
High-level features of 3G Wireless
Immediacy
Packet Switched- Internet Protocol (IP) Compatibility
Spectrum efficiency
CPDP- Cellular Packet Data Protocol
Control channel – SMS, Analogue control channel
SMS- The Short Message Service
The advantages of SMS
Analogue control channel
Circuit-Switched Data (CSD)
Wireless Technology Recommendation for M2M
GSM- SMS and GPRS
CDMA- 1xRTT
Technology Strategy
Hardware Budget
Scope of Deployment - Domestic and / or International
Ease of creating the application
Wireless Service Options
Wireless Access Costs
Further Technology Considerations
IP Addresses- Static, dynamic and persistent
Back-end server Technology
Gateway to Wireless Carrier or Service Provider
3G- GPRS, 1xRTT iDEN Packet
Delivery of SMS to the Internet
Server that processes in and out-bound M2M messages
Added layer of security
Provides Billing Services
Customer Care
Traffic logging and management
Client software to display, create and monitor M2M messages
Part Threee: M2M Business Dynamics
Why is M2M taking place- what happened?
Differences between telemetry/SCADA and M2M Systems
M2M Opportunities: Services companies can offer
Hardware Services
Wireless Devices
Custom Interface
Standards approval
Manufacturing
Support
Wireless Services
Software and back-end Services
Revenue Models
Recurring Revenue Flow
Business and Technology Strategies
Choosing a Wireless service Provider
SIM Cards
Activations
Cost per SMS / Data Block
SMS / data Retry Scheme
SMS Delivery Receipt
Store and Forward
Roaming
SLA’s
SMS with GPRS and 3G
Billing Services
Assessing A Wireless Services Provider’s Capability
Wireless Service Level Agreement Key Criteria
Return on Investment (ROI)
Reducing costs by replacing existing processes and procedures
Increasing efficiency of an operation
Using M2M to remain competitive
Billing Business and System Considerations
Wireless Carrier
Wireless Aggregator and VAR
Wireless Services Reseller
Itemized Billing
Recommended Billing Service Features
Accept raw input data from wireless carrier for any data technology
Create single/ multiple invoices based on user-defined rates
Add and modify new and existing rate plans
Add and modify new and existing revenue sharing schemes
Create user-defined statistical information requests
Calculate overages and carry over amounts of data
Invoice for local taxes, FCC and other federal / state fees
Indicate roaming instances and invoice as appropriate
Part Four: M2M Politics, Privacy and Regulatory
M2M Regulatory issues
Approvals
GSM Conformance Testing
PCS Type Certification Review Board (PTCRB)
M2M and telematics: political and privacy issues
M2M: Asset tracking using RFID tags in retail stores
Telematics: Vehicle Tracking and navigational assistance
Part Five: M2M Applications and Case Studies
M2M Applications
Utility company applications
AMR Business Dynamics
AMR Benefits
General measurement and detection applications
Heating Venting, Air Conditioning (HVAC)
Alarm, Presence and Intrusion detection
Environment
Vending and Copier Machine Monitoring
Vending Machine Business Dynamics
Office Copiers
Radio Mast and Towers
Railroad level Crossing
Parking and Traffic Control
Asset and Inventory Tracking / Management
Vehicle and Fleet Management
Homeland Security
Medical and Healthcare
M2M Case Studies
Hypothetical Case Study
Integrating an M2M solution to a Field Service Repair Company
Enterprise Profile (FBS, Inc)
Areas Of Inefficiency For FBS, Inc
Recommended Wireless IM (M2M) Solution Components
Post M2M Integration Work Flow
Wireless Instant Messaging Solution Costs
Gross Profit Analysis
Return on Investment Analysis
Case Study: Amersam Car Park Management
Application Requirements
Amersam: The Car Park Management Company
Individual Monitoring of Every Parking Space
Monitoring and Control of Other Facility Systems
Case Study: BioLab
The Challenge
The Solution
The Results
Case Study: Brookstone Equipment Co
Brookstone Equipment Company
The Challenge
The Solution
Case Study: ADT – Monitoring Parolees
The Challenge
The Solution
Some key benefits of this solution
Case Study: Mobile Cardiac telemetry
CardioNet
The Challenge
The Solution
Case Study Kansas City Power & Light
The Challenge
The Solution
FleetBoss Telematics Case Studies
B&A Distributing, Inc. Beverage Distribution
The Challenge:
The Solution:
Benefits
Maverick Materials- Building Materials Supply
Challenge
The Solution
Benefits
Cole Plumbing
Challenge:
The Solution
Benefits
Springer Equipment Forklift Sales, Parts, Service, Rentals, Leasing
Challenge
The Solution
Benefits
Provider Profiles
Airdesk
Airalliance™ Partner Network
Activation
Technology
Professional services & support
FleetBoss
Software, firmware, hardware development
nPhase
Wireless Gateway Services
M2M Developer Program
Direct, Wireless Service Providers
Telemetrix
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