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This report is distinguished from others because it addresses every key
dimension of wireless E-911, from technologies, to regulatory issues, to
business implications, to privacy implications, and much more. |
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Report Summary
Originally published in 2004 and written by highly acclaimed location technology, applications and services expert, David H. Williams, this research has been updated by equally acclaimed P.J. Louis, formerly an executive with 9-1-1 industry leader True Position. This report has been updated in several areas with a particular emphasis on the business and technical issues, regulations, and impacts of 9-1-1 for VoIP service. This report provides key wireless 911 stakeholders, including state, local, and federal public safety officers, seasoned wireless executives, technology-savvy business executives, investment firms, and the educated consumer, a guide to understand the past, present, and future of wireless 911, also call Enhanced 911 or more often E-911. The report is distinguished from others because it addresses every key dimension of wireless E-911, from technologies, to regulatory issues, to business implications, to privacy implications, and much more. It covers these aspects at both the strategic level and a detailed, tactical level, providing the reader with useable information to set specific direction for his or her area(s) of responsibility.
While this research will be valuable to many in the wireless industry, this report will be of particular interest to:
- Suppliers of public safety wireless systems, positioning systems (GPS,
A-GPS, E-OTD, TDOA, TOA, AOA, AFLT), and location-based services (LBS)
applications and services
- Companies concerned with network and systems integration between wireless
carriers, public safety answer points (PSAP), and other public safety systems
- Providers of Geographic Information Systems (GIS), GIS map data, and related information for mobile location services (MLS)
- Mobile network operators and wireless service providers such as resellers,
agents, and mobile virtual network operators (MVNO)
- Companies involved with next generation networks and concerned with the
implementation and operation of E-911 over VoIP networks
- Companies, agencies and government entities concerned with public safety, homeland security, and law enforcement
- Companies, agencies and government entities outside the United States that want to learn from the US wireless 911 experiences. This will be of particular value to European interests in enhancing wireless 112 emergency calling services
Benefits of this Research
Carriers and Service Providers
Regulatory and legal affairs department will find this independent assessment of regulatory issues and carrier compliance invaluable
Engineering and planning departments will find this report extremely helpful
to bring those less experienced and/or knowledgeable about wireless E-911,
positioning, and LBS up-to-speed quickly regarding technology, business,
and regulatory issues
LBS Suppliers
LBS application and positioning suppliers will find this independent assessment of the market very useful as they seek to develop new revenue streams based on the proliferation and increased used of LBS infrastructure
This research will help non-US companies and organizations learn what has worked well and what has not, technical challenges, regulatory challenges, and more. As other parts of the world develop their own wireless emergency calling and response capabilities, they can learn from the American mistakes rather than risk repeating them
Government and Public Safety Organizations
Governmental organizations such the E-911 Congressional Caucus, the Department of Homeland Security, the Department of Transportation, (etc.) will find this independent assessment of the past, present and future of wireless emergency calling
Public safety organizations such as APCO and NENA will find this to truly be the Definitive Guide to Wireless E-911, providing their less senior and experienced members
This research will help non-US governments and public safety organizations learn what has worked well and what has not, technical challenges, regulatory challenges, and more. As other parts of the world develop their own wireless emergency calling and response procedures and public policies, they can learn from the American mistakes rather than risk repeating them
Table of Contents
I. Introduction and Executive Summary
A. Overall Purpose
B. Importance of E9-1-1:
C. Wireless 9-1-1
C. Key Facts
D. Current Industry and Government Activities VoIP
II. Major Definitions and Distinctions
A. Wireline 9-1-1
B. Wireless 9-1-1/Enhanced 9-1-1
1. The (Original) FCC E9-1-1 Mandate
2. Modifications and Waivers
3. The Phases
III. E9-1-1 Infrastructure
A. Location Positioning Determination Technologies
1. Handset-Based Solutions
2. Network-Based Solutions
3. Comparing Handset-Based vs. Network-Based Location
4. Whatever Happened to E-OTD?
a. Issues
b. E-OTD vs. TDOA
B. Location Data Processing Technologies
1. Overview
2. Key Components
3. Location Data Processing Architectures
a. Overview
b. Wireline Basic 9-1-1
c. Wireline Enhanced 9-1-1
d. Wireless Phase 0
e. Wireless Phase I
f. Wireless Phase II
g. On-Site PSAP Technologies
i. Equipment Overview
ii Wireless Technology Upgrade Requirements
iii. Geographical Information Systems (GIS) Software
IV. What Are The Implementation Issues for PSAPs?
A. The Implementation Steps
1. Phase I
2. Phase II
B. Public Perception/Education/Media
C. Funding and Cost Recovery
D. Complexity-Adding Issues
1. Wireless Number Portability
2. Uninitialized Phones
3. Donated Telephone Programs
4. Accidental Dialing
E. Interoperability
1. Overview
2. Homeland Security
F. Voice Over IP and 9-1-1
1. Overview
2. Workarounds
3. Potential Long-Term Solutions
G. Accuracy and Accuracy Testing Issues
1. Accuracy Mandate
2. Urban vs. Suburban vs. Rural
3. How Testing Is Done
V. What Are The Implementation Issues for Carriers?
A. Carrier E9-1-1 (and LBS) Organizations
B. Carrier E9-1-1 Processes
C. Local Exchange Carrier-Related Issues
D. Funding and Cost Recovery
E. Individual Carrier Waivers, Status and Issues
1. AT&T Wireless
2. Cingular
3. AT&T Wireless/Cingular E9-1-1 Integration Issues
4. Nextel
5. Sprint PCS
6. T-Mobile
7. Verizon Wireless
8. Regional/Rural Carriers
VI. What are The Implementation Issues for Vendors and Their Investors
A. E9-1-1 Vendor Value Chain
B. Key Vendors
1. Intrado
2. TCS
3. TruePosition
4. Andrew Corporation (Grayson)
5. Global Locate
6. Polaris Wireless
7. GIS Vendors
VII. Key Non-Technical Issues and Implications
A. Federal Regulation
1. Government Coordination and Recent Legislation
a. HR 2898
b. Senate 1250
2. Tradeoffs and Recommendations
B. Privacy Issues and Potential Resolutions
1. Overview
2. Conceptual Alternatives
3. Practical Frameworks
VIII. A State E9-1-1 Profile (Texas)
A. PSAP Overview
B. Regulatory Oversight
C. Funding
D. Phase I and II Implementation Status
E. State-Specific Obstacles
IX. How Can E9-1-1 Technology Be Commercialized
A. Historical Issues and Obstacles
B. Attractive Applications
1. Critical Success Factors
2. Business Case Development
3. High Potential Applications
X. The Future: The Impact of E9-1-1
A. U.S. Public Policy
B. Emerging Businesses
C. Business Processes
D. Investment Choices
E. Consumer Rights and Privacy
About the Authors
Appendix - E9-1-1 Glossary
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