Service Bureaus

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Introduction

A telecommunications service bureau is an organization or business that offers outsourced telecommunications services on a wholesale basis to other service providers, which typically offer retail services, directly or indirectly, to end-users.

 

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Service Bureau Solutions

Many services may be obtained from a service bureau solutions provider. The typical service will be new, unproven services, applications that require economies of scale, and regulation-driven applications. Service examples include:

  • Mobile Number Portability
  • Enhanced wireless emergency services – wireless 911 (US) and 112 (Europe)
  • Signaling services
  • Intelligent network database services
  • CALEA/LI services
  • Messaging interoperability and routing services

Services bureaus are also uniquely well suited to provide various mediation and network backbone services such as:

  • Protocol interoperability
  • Translations and routing services
  • Mediation between OSS/BSS systems
  • Network and application security services
  • Application rating, charging, billing, clearing and settlement services
  • Content aggregation, interoperability, and mediation services
  • Storage and database services
  • Signaling and network backbone services

Reasons to Outsource to a Service Bureau

  • Focus on core business opportunities/issues
: Securing solutions from a service bureau provider allows the operating company, such as a wireless service provider, to focus on its core business including marketing, sales, and network operation rather than new service creation, implementation, and maintenance.
  • Reduce operating costs
: Due to economies of scale and scope, the service bureau solutions provider can offer services at a cost that is typically significantly less than particularly tier-two or tier-three service providers.
  • Conserve capital
: Allowing the service bureau solutions provider to take the risk and up-front investment for new products and services allows the service provider to funnel capital investment to more urgent areas such as core network growth.
  • Speed to market
: Allowing the service bureau solutions provider to focus on new services and growth of certain existing services implementation and support allows the wireless/mobile services provider to focus on executing in other areas that are key for time-to-market such as marketing, sales, promotion, training, customer support, etc.
  • Future-proof services
: Contracting with a service bureau solutions provider can help the wireless/mobile services provider future-proof its product/service offerings by placing the burden of network and application obsolescence on the service bureau, forcing the latter to keep its network and applications current based on technology and market evolution requirements.
  • Create a variable cost structure
: Unlike infrastructure suppliers, who bill the wireless/mobile service providers for hardware or right-to-use, service bureaus typically charge in a more metered fashion such as transaction-based pricing. This allows the wireless/mobile service provider to only pay when they are generating events, transactions, or usage. Therefore, the service provider typically only pays when they are generating revenue themselves.

More Information

For more information about obtaining services from a service bureau, contact us at ServiceBureaus@MobileIN.com.

We can provide you insight regarding various issues:

  • Services to best obtain through a service bureau
  • Service bureau business models
  • Service bureau network and application services case studies
  • Business case analysis for various services in a service bureau environment

 

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