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Convergence White Papers and Reports
Converged Optical Architectures for Cable Operators
To help
ensure future profitability, leading cable operators are exploring how best to
deliver new revenue-generating services while lowering capital and operational
expenses (CapEx and OpEx).
Optimizing
the VoIP-Enabled Contact Center and Enterprise
This document explains how IP Telephony impacts customer
interaction recording and analysis, as well as how emerging solutions from
companies like Witness Systems can support organizations as they migrate to or
deploy IP telephony.
Is
VoIP Right for Your Medium-Sized Business?
This
paper reviews the benefits of VoIP, industry issues, successful VoIP
implementation, and tools that help you manage a converged voice and data
network.
Say
Hello to the Voice Revolution[tm] : A Guide to Voice-Enabling Your Call Center
for Success
This white paper is designed to serve
as your guide, as you explore the tremendous opportunities available, while
helping you estimate the ROI (Return on Investment) potential of your
speech-driven NextGen IVR strategy.
Mobile Devices White Papers and Reports
Radio Frequency Identification
Zebra Senior Product Manager for RFID Systems, Matt Ream,
delivers an informative presentation including an overview and history of RFID
as well as a discussion of Zebra's pioneering focus on Smart Label
technology.
What
You Need to Know about BlackBerry
If you are presently evaluating the wireless market, this is a webinar
you won't want to miss. From handheld technology and security to network
and intranet data accessibility, there are a number of things to consider
when choosing a wireless solution.
How
to Ensure Your Wireless Deployment Is Secure
Attend this web seminar to learn how to prevent wireless
technology from compromising your enterprise security.
Maximizing
the ROI of a Wireless Solution
Are you considering a mobile solution to access email and
other valuable data wirelessly? This archived webcast presented by Blackberry on
February 18, 2004, provides valuable insight into key considerations to getting
the most out of a wireless solution.
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